Ticket Refund Policy
Organizer Information
Organizer: PRIMEVENTS – SC Primerion Business S.R.L.
Address: Str. Mihail Sebastian, nr. 40-42, Room C 3, Bucharest
Trade Register No.: J40/20499/2021
Unique Registration Code: 45258671
General Conditions
1. Final Sale
All ticket sales for the Latin Fusion Congress are final. Tickets cannot be exchanged or returned, except as specified in this policy.
2. Force Majeure
If the Latin Fusion Congress is postponed or canceled due to unforeseen circumstances beyond our control (force majeure), such as natural disasters, acts of terrorism, pandemics, or similar events, ticket refunds will be issued, excluding processing fees and other associated costs.
Refund Procedure
1. Refund Request
To request a ticket refund, buyers must send an email to the organizer at info@primevents.ro. The request must include the buyer’s name, the email address used for the purchase, the ticket number, and the reason for the request.
2. Processing Time
All refund requests will be processed within 14 calendar days from the receipt of the request. Refunds will be made using the same payment method used for the ticket purchase.
3. Processing Fees
Processing fees charged by payment processors and service fees from LiveEvents will not be included in the refunded amount. These fees are borne by the buyer.
Return Policy
1. Canceled or Significantly Changed Tickets
If the event is canceled or significantly changed, buyers are entitled to request a full refund. Significant changes include date changes, location changes, or complete event cancellation.
2. Lost or Stolen Tickets
Organizers are not responsible for lost or stolen tickets. Please ensure that you keep your tickets safe.
Contact
For any questions or concerns regarding the Ticket Refund Policy, please contact us at info@primevents.ro.
Latin Fusion Congress Event Rules
Organizer Information
Organizer: PRIMEVENTS – SC Primerion Business S.R.L.
Address: Str. Mihail Sebastian, nr. 40-42, Room C 3, Bucharest
Trade Register No.: J40/20499/2021
Unique Registration Code: 45258671
Event Dates
The event will take place over two distinct periods:
- September 13-15, 2024
- September 20-22, 2024
Location
The event will be held at the locations specified on the official Primevents website.
Tickets
Tickets can be purchased through the livetickets.ro platform and are required for event access. All tickets are final and non-refundable, according to the refund policy.
Available Ticket Categories
- Full Pass – Both weekends (Sep 13-15 & Sep 20-22) Includes access to all workshops and shows during both weekends of the festival.
- Party Pass – Both weekends (Sep 13-15 & Sep 20-22) Includes access to social parties and shows during both weekends of the festival.
- Full Pass – Weekend 1 (Sep 13-15) Includes access to all workshops and shows during the first weekend of the festival.
- Full Pass – Weekend 2 (Sep 20-22) Includes access to all workshops and shows during the second weekend of the festival.
- Party Pass – Weekend 1 Includes access to social parties and shows during the first weekend of the festival.
- Party Pass – Weekend 2 (Sep 20-22) Includes access to social parties and shows during the second weekend of the festival.
- One Day Party Pass – Weekend 1 (Sep 13-15) Includes access to one day of parties and shows during the first weekend of the festival.
- One Day Party Pass – Weekend 2 (Sep 20-22) Includes access to one day of parties and shows during the second weekend of the festival.
Access and Participation
1. Event Access
Access to the event is permitted only to holders of valid tickets. Tickets must be presented at the entrance along with a valid ID (ID card, valid driver’s license, or passport) and will be checked by event staff.
2. Arrival Time
Participants are advised to arrive at least 30 minutes before the start of the program to avoid crowding and allow for ticket verification.
3. Code of Conduct
Participants are expected to behave respectfully and civilly. Aggressive, abusive, or illegal behavior will not be tolerated and may result in expulsion from the event without a ticket refund.
4. Minor Access
Minors must be accompanied by an adult and have a valid ticket. The organizer is not responsible for the supervision of minors during the event.
5. Ticket Name Change
If you wish to change the name on the ticket, you must send an email to info@primevents.ro at least 3 days before the event starts. Requests received after this deadline cannot be processed.
Safety and Security
1. Security
For the safety of all participants, security agents will be present at the event. Participants are asked to follow the instructions of security personnel.
2. Prohibited Items
The following items are prohibited at the event:
- Weapons of any kind
- Illegal substances
- Dangerous or flammable objects
3. First Aid
A first aid station will be present at the event. In case of a medical emergency, please contact event staff or go to the first aid station.
Event Program
1. Activities and Sessions
The event will include various activities and sessions such as:
- Dance workshops
- Training sessions
- Live concerts and shows
- Themed parties
2. Program Changes
The organizer reserves the right to modify the event program. Any changes will be announced on the official website and through the event’s communication channels.
Photos and Video Recordings
1. Use of Images
Participants accept that they may be photographed or recorded on video. These materials may be used by the organizer for promotional purposes.
2. Personal Photos
Participants are allowed to take photos and videos for personal use, respecting the privacy and comfort of other participants.
Cancellation and Refund Policy
1. Event Cancellation
In case the event is canceled for reasons attributable to the organizer, tickets will be refunded according to the refund policy displayed on the website.
2. Date Change
If the event date is changed, tickets will remain valid for the new date. Participants who cannot attend the new date may request a ticket refund according to the refund policy.
Contact
For any questions or concerns regarding the event rules, please contact us at info@primevents.ro.
Instructions for WPBakery Builder
- Text Block Elements:
- Use “Text Block” elements for each section (e.g., Organizer Information, General Conditions).
- Insert the text within each block, using headings (H2 for main sections, H3 for subsections) for better organization.
- Separator Lines:
- Add “Separator” elements between major sections for visual clarity.
- Icon Elements:
- Use “Icon” elements next to section headings for visual appeal.
- Tabs or Accordion:
- For the “Available Ticket Categories” and “Access and Participation” sections, consider using “Tabs” or “Accordion” elements to make the content more interactive and easier to navigate.
- Call to Action:
- Add “Call to Action” buttons linked to relevant sections or contact forms, especially under the Contact section.
- Styling:
- Use the styling options in WPBakery Builder to adjust fonts, colors, and spacing to match your website’s design theme.